Time:  1 hour, 1 minute 

Presenter:

• Learn examples of workplace violence.
• Explore issues that can precipitate difficult or even violent confrontations in the work environment.
• Learn the warning signs or precipitators that lead to the difficult situations.
• Understand the critical indicators that necessitate immediate reporting and action on the part of managers.
• Why Employees Don’t Report: Provides information on the most common reasons employees don’t report the early warning signs.
• Understand why employees don’t report.
• Learn the most common reasons employees don’t report.
• Explore the difficult reality there is no fool-proof remedy for eliminating difficult situations.
• Explore the de-escalation of actual conflict.
• Review policy, protocol, progressive discipline and appropriate documentation by managers.
• Learn about the threat or crisis management team concept.
• Learn what steps will be taken in the investigation of a concerning situation in the work environment.

Keywords: Human resources, workplace, legal, concerning comments, troubling comments, behaviors of concern, confrontation, confront, troubled employee, manager, report, documentation, strange behaviors

Rating: This course is ideal for managers and human resources or security professionals; however, it is equally useful for any employee dealing with people in the course of his or her job duties.       

Credit: 1 CE, 1 general HRCI credit or 1 SHRM credit

Access: 2 weeks